Free
For trying out AI voice on a single line.
$0/ mo
- check1 SIP Trunk with 1 concurrent agent
- check50 minutes of calls
- checkWorkflow Builder
- check5 Active Flows
- checkEmbedded Knowledge Bases
- checkMultilingual
- check1 Workspace
Transparent minute-based billing. Build and test for free — pay only when you go live.
For trying out AI voice on a single line.
For teams putting AI voice into production.
For growing contact centers running multiple queues.
For organizations with compliance, scale, and custom needs.
Custom
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| SIP Trunks | 1 | 5 | 10 | Unlimited |
| Concurrent agents | 1 | 5 / bridge · 25 total | 5 / bridge · 50 total | Unlimited |
| Minutes of calls / month | 50 | 5,000 | 25,000 | Custom pools |
| Active flows | 5 | 30 | 200 | Unlimited |
| Workflow Builder | check | check | check | check |
| Embedded Knowledge Bases | check | check | check | check |
| Amazon Connect KBs | — | check | check | check |
| Multilingual | check | check | check | check |
| Analytics dashboard | — | — | check | check |
| Workspaces & users | 1 workspace | Unlimited | Unlimited | Unlimited |
| Support | — | Priority | Priority | |
| Dedicated infrastructure & public IPs | — | — | check | check |
Billable minutes include active call time from answer to hang-up, including hold and transfer time. Preview and test calls in the sandbox are free.
Pro and Enterprise plans support number porting. Starter plans use numbers provisioned through Parley on Amazon Connect.
When a flow decides to escalate, the caller is transferred to a Connect queue with full transcript and intent context attached as contact attributes.
Starter includes a 14-day trial with 500 sandbox minutes. No credit card required to build and test flows.
We'll architect a deployment with dedicated Connect instances, custom SLAs, and a solutions engineer on your account.
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